Our refund policy allows for a request to be made for a refund within 3 days of the purchase. However, each request is evaluated on a case-by-case basis and a refund will only be issued if deemed appropriate. To request a refund, you must create a billing ticket in your client area and provide a valid reason for the request. This policy is in place to prevent any misuse of the refund process.
If you are wishing to cancel your service, and not request a refund - you can do so by following these steps:
1. Login to your HostDel client area, then select the "Services" dropdown.
2. Click on My Services, and select the service that you are wishing to have canceled.
3. Select on Management Actions to the left, and then select "Request Cancellation."
4. Fill in the cancellation form, please provide a clear and accurate reason for canceling.
Please contact support if you have any questions.
